Terms & Conditions

Content – The content of this website is intended for information only. If in doubt please contact a qualified practitioner. Vibrational Essences (Flower, Gem & Crystal Essences) do not replace qualified medical assistance if you have a physical illness or disease, however they can complement and help that treatment on subtle levels.Content – The content of this website is intended for information only. If in doubt please contact a qualified practitioner. Vibrational Essences (Flower, Gem & Crystal Essences) do not replace qualified medical assistance if you have a physical illness or disease, however they can complement and help that treatment on subtle levels.

Dispatch – We will do our best to dispatch your order within 1 – 2 working days of receipt (in the unlikely event that there is a significant delay to this we will contact you). Please note that postage times can be variable and depend on the USPS postal services

Delivery – Please note that depending on the value of your order and or the postal service used, you may need to sign for your order on delivery. An extra delivery charge may be payable to re-send an order that is returned to us undelivered, if; 1. delivery is not accepted at your given delivery address, or 2. the Post Office/ Courier company card you at your delivery address because they unable to deliver it and you do not make arrangements for collection/ redelivery before the parcel is returned to us, or 3. because you have given us an incorrect address.

Returns – If you wish to return or exchange a purchase (*exceptions ) for any reason, you may do so within 10 days of receiving your order, provided that the item(s) are in their original condition ( we cannot make a refund on essences which have been opened, damaged or had their tamper proof seals removed or broken.)

Refund – Subject to the above, and upon safe receipt of the returned order (address details
in contact us), we will issue a full refund for the price you paid for the item(s) (this does not include the original postage & packing charge). Cost of postage for returns to our address is payable by the customer.

This does not affect your rights as a consumer.
If you wish to return all or part of your order, please contact us.
  • Exceptions 1. We are unable to exchange or refund combinations of Bach Flower Remedies or Flower, Gem & Crystal Essences which have been specifically prepared as a unique personal combination. 2. We cannot make a refund or exchange on services provided – i.e. for a ‘Personal Consultation’ or ‘Intuitive Diagnosis’. 3. Try Bach Flowers Gift Certificates – we are happy to refund the original payment card used for purchase, but Gift Certificate cannot be exchanged or returned for the cash equivalent or refunded to a different card.
  • Cancellations – You have the right to cancel your order before shipped by email or phoning us and letting us know your name and order reference number. We will then cancel your order and refund your payment in full as soon as possible.
  • Terms – These terms & conditions and the content of this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts. These Terms & Conditions do not affect your statutory rights as a customer.
  • License – All images, text, contents, products, and scripts are licensed and never sold, unless otherwise stated. Reproduction is prohibited. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the licensed program or product, or any subset of the licensed program or product, except as provided for in this agreement or expressly in writing. Any such unauthorized use shall result in immediate and automatic termination of this license and may result in criminal and/or civil prosecution.